Meeting/Event Information

National Speaker Event

September 11, 2018
2:00 PM - 5:00 PM
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Westward Look Resort and Spa
245 E. Ina Road
Tucson, AZ 85704

September National Speaker Event

September 11, 2018

National Speaker: Jennifer Blackmon

Corporate Director, Culture Transformation, The Ritz-Carlton Leadership Center

Jennifer Blackmon

Click here to read more about Jennifer Blackmon!

     By exploring the award-winning business practices of The Ritz-Carlton, you will discover how a service excellence culture results in engaged employees and customers. You
     will be guided through The Ritz-Carlton Gold Standards, the foundation of our iconic, global brand. You will also visit our key processes, such as onboarding and
empowerment that lead to legendary service, sustainable success, and customer loyalty.

In this presentation, we look forward to learning about:

- Utilizing The Ritz-Carlton Gold Standards to help keep business practices simple.
- Discovering how your level of engagement drives both employee and customer engagement.
- Learning how the psychology of service creates empowerment, and what empowerment can do for your organization.

Some of the topics we will be discussing are:

- The Ritz-Carlton Culture: Through this in-depth review, you will learn about The Credo, Motto, The Three Steps of Service, The Employee Promise, and the 12 Service Values of The Ritz-Carlton. 
- “The Systems Behind the Smiles”: One cannot extend legendary service without having robust systems and processes in place- including the onboarding process, and employee recognition.
- Employee and Customer Engagement: The foundation of driving customer engagement is having engaged employees- an introduction to the 3 levels of employee engagement and how to personalize them.

- The Importance of Empowerment: Empowering your employees is an imperative component of legendary service, including how these guidelines reduce problem resolution costs and create consistently exceptional service.



2:00 - 2:45 pm: Registration, Appetizers and Networking

2:45 - 3:00 pm: General Business & Announcements
3:00 - 4:30 pm: Speaker Presentation
4:30 - 5:00 pm: Meet & Greet with Speaker

Thank You to our Sponsors

Members: $70
Non-Members: $90
Register 3+ Attendees (Including Non Members) and receive $70 rate!



Early Bird Member Rate Deadline: Thursday, September 6th at 12:00 PM


$70.00 SHRM Member Registration
$80.00 after 12:00 pm September 6

$90.00 Guest Registration
$100.00 after 12:00 pm September 6

$210.00 Group Ticket- 3 Seats

$280.00 Group Ticket- 4 Seats

$350.00 Group Ticket- 5 Seats

$420.00 Group Ticket- 6 Seats

$560.00 Group Ticket- 8 Seats

$700.00 Group Ticket- 10 Seats

Future Meetings

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January 15, 2019 5:30 PM to May 07, 2019 7:30 PM


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